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UX Audit

Your product is live, but the results are falling short. Users are dropping off at critical steps, the bounce rate is higher than expected, and support is fielding questions about things that should be self-explanatory. You have a feeling where things are going wrong, but you're not sure. With a UX Audit, we quickly and objectively map out where the friction lies and which improvements will have the greatest impact.

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Brainstorm Arielle

What does a UX Audit involve?

An objective analysis of your product by a UX specialist. We assess where users get stuck, what causes friction, and which improvements will truly make an impact. No assumptions or subjective opinions, just well-founded insights and concrete recommendations you can act on straight away.

What do you get out of it?

  • Higher conversion: When users no longer get stuck or drop off, more of them reach their goal and take the desired action
  • Clear prioritization: You know exactly which problems have the greatest impact, so you can improve in a targeted way without rebuilding everything from scratch
  • Better user satisfaction: A smooth, intuitive experience keeps users coming back and leaves them with a positive impression of your product
  • Less support burden: A clear interface prevents confusion and reduces the number of questions reaching your support team
  • Internal buy-in for decisions: An external, objective assessment makes it easier to align internally and free up budget
Arielle Van Der Linde 1440x1440

"A UX audit gives direction to improvement. Objective insights make it easier to make choices that truly make a difference."

Arielle van der Linde

UX Lead

How we work

  1. Intake & scope definition: We define together which flows or screens are most important and establish a sharp scope 
  2. Expert review: A UX specialist systematically analyses your product using proven usability principles 
  3. User testing (optional): We test with real users to validate and strengthen insights 
  4. Report & presentation: You receive a clear report with findings and solution directions, prioritized by severity. We present the results and discuss next steps
Plicon

Why Product League?

  • End-to-end product expertise because our UX designers work on digital products every day and know what a great user experience looks like
  • Pragmatic approach because we don't deliver abstract reports, but concrete actions that fit your context and resources
  • Proven frameworks by working with validated usability principles and industry best practices
  • Further support available if you want help with UX/UI design, user research, or implementation after the audit

Ready to improve the user experience?

Get in touch and tell us about your product. We'll discuss together whether a UX Audit is the right step and what a suitable scope would look like for your situation.

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When is the right moment for a UX Audit?
A UX Audit has the most impact when your product is live and you're seeing concrete signals that users are getting stuck, think lower conversion, higher bounce rates, or a high volume of support questions. It's also a smart move just before a redesign, to first objectively map out what's really going on.
Can you audit just part of my product?
Yes. We can evaluate the full platform or focus on specific flows, screens, or functionalities. During the intake, we determine together what will deliver the most value.
How long does a UX Audit take?
The timeline depends on the scope. A focused audit of a few flows is typically completed within 1 to 2 weeks. A comprehensive analysis of a complex product can take up to 3 weeks. We discuss this upfront based on your questions and priorities.
What do I receive at the end?
You receive a clear report with all findings, prioritized by severity and impact. For each issue, we describe what is going wrong, why it is a problem, and which solution directions are possible. We present the results and discuss concrete next steps, so you can get started right away.
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