Managed Services
Technology is only one piece of the puzzle. Without proper coordination, the massive chain of events that must run smoothly to deliver value to the customer can run into problems. This is where our Managed Services team can help. We ensure your business runs smoothly by supporting customer applications.
Managing multiple applications and business lines can quickly become overwhelming. That’s where we step in—handling the day-to-day complexities so your development teams can focus on what they do best: building innovative digital products for your users. We ensure your teams remain coordinated, spending less time on operational conflicts and more time driving business growth and capabilities.
What’s the added value of our Managed Services?
Our Managed Services not only streamline your operations but also provide dedicated support for customer applications while maintaining a secure and efficient IT environment. With access to specialized expertise across multiple domains, we help your development teams focus on innovation. You'll gain the added benefits of continuous monitoring, enhanced security, and proactive risk management, ensuring your business remains both protected and productive.
Our services also cover platform governance and observability, giving you clear oversight of your applications' performance and secure data flow. Whether you're in the initial stages or expanding rapidly, our scalable solutions adapt to your business needs. Additionally, with 24/7 customer support, we address service disruptions promptly, minimizing downtime and ensuring smooth operations. This allows your teams to work more efficiently, helping you meet strategic goals and improve overall productivity.
Customer Support:
Application interruptions can severely impact customer satisfaction. Whether it's a disruption in service availability, performance, or security, quick resolution is crucial. Our team is dedicated to restoring your applications swiftly, minimizing downtime, and ensuring smooth operations. With 24/7 support, we work to resolve issues quickly, keeping your customers happy and your business running efficiently.
Platform Governance
The OutSystems Digital Factory acts as the digital highway through which all of your business information travels. Ensuring the security and efficiency of this data flow is critical to maintaining smooth operations across your organization. By safeguarding this digital road, you protect the vital exchange of data, enhancing security, compliance, and overall performance. Our platform governance ensures your systems run seamlessly, allowing your business to operate without interruption and keep critical information safe and accessible.
Monitoring and Observability
You can’t manage what you don’t measure. That’s why we provide a comprehensive, proactive approach to monitoring your business applications. With your service expectations as our priority, we deliver a holistic view of your systems, identifying potential issues before they impact performance. This enables us to address problems early, ensuring your applications meet their promises and operate smoothly, minimizing disruptions and keeping your business running efficiently.
Application Lifecycle
As the shift toward CI/CD accelerates software delivery, the associated risks grow as well. To manage this, we employ agile methodologies to plan, schedule, and control dependencies and software builds. This approach ensures that your development process remains efficient and adaptable, minimizing risks while keeping pace with rapid delivery cycles. By maintaining structured oversight of your application lifecycle, we help you deliver high-quality software without compromising speed or stability.We make it easy and affordable.
Using a DevOps approach, we support your digital assets. You can free your IT colleagues to work on strategic projects and innovative ideas rather than maintain applications. All of this bundled in a Support Plan at a fixed monthly fee. Check out our 3 managed service plans below:
Start off strong with a solid foundation. Ease up your production concerns with the issue resolution.
Features:
- Customer Support
- Platform Governance
- Application Lifecycle
Focus on efficient growth, with the advantage of the extended issue resolution. Innovate faster with standard trends and insights that monitoring brings
Features:
- Extended Customer Support
- Platform Governance
- Application Lifecycle
- Monitoring & Observability
Expand cross the entire organization, having us there to support you with proactive and personalized services.
Features:
- 24/7 Customer Support
- Platform Governance
- Application Lifecycle
- Monitoring & Observability
- Development capacity
Certifications and Expertise
Our team holds over 300 certifications, including OutSystems PlatformOps and ITIL v4, ensuring that your business receives top-tier service. Our team collectively boasts 15+ years of experience in platform maintenance and development.
Get Started Today
Are you ready to secure your business operations with our Managed Services? Contact us today to learn more or to customize a package that meets your unique needs.
Interested in reading more about our Managed Services?
Complete the form to download our flyer.
