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Managed Services

Our Maintenance & Support team keeps your digital environment secure, stable, and scalable. We handle daily operations so your teams can focus on innovation and delivering new value. Ready to simplify management and boost productivity?

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Technology is only part of the solution
Without proper coordination, delivering value quickly becomes difficult. That’s where our maintenance and operations team comes in. We keep your applications running smoothly and support your organization wherever needed.

Managing multiple apps and business lines can be complex. We take care of the daily operations: monitoring, incident handling, releases, and coordination between teams. This way, your developers spend less time firefighting and more time creating value for your users. The result: less noise, better collaboration, and more room for innovation.

The value of our Maintenance and Operations
We keep your IT environment safe and efficient while handling daily operations so your teams can focus on innovation. You get dedicated support for client applications, continuous monitoring, stronger security, and proactive risk management. Keeping your business protected and productive.

What you can expect

  • Platform management and observability for clear insight into performance and data flows

  • Scalable support that grows with your business

  • 24/7 support for fast incident resolution and minimal downtime

  • More efficient teams, predictable operations, and stronger focus on strategic goals

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Customer support

Customer Support
Application issues have an immediate impact on customer satisfaction. Whether it’s availability, performance, or security, quick recovery is crucial. Our team monitors, prioritizes, and restores 24/7. Minimizing downtime and keeping your operations running. We keep you informed until the issue is resolved and tackle root causes structurally.

Platform governance

Platform Governance (OutSystems)
A well-managed platform is the backbone of your digital landscape. We safeguard the security, stability, and performance of your OutSystems environment through active management and continuous optimization.
We handle user management, release and version control, performance tuning, monitoring, and security, ensuring a robust platform ready for growth and change.

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Want to know more about our support plans, get a custom quote, or start right away? Just fill out the form at the bottom, request a callback, or book a meeting at a time that works for you.
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Head of Service Management

Monitoring observability

Monitoring and Observability
Without insight, there’s no control. We proactively monitor your applications and platforms with dashboards and alerts tailored to your service levels. This allows us to detect and fix issues before they impact performance. You maintain full visibility over reliability, availability, and performance. No surprises later.

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Application lifecycle

Application Lifecycle
Fast delivery requires tight processes. We help plan, guide, and optimize your full application lifecycle, from development to release. Using agile methods and CI/CD, we deliver fast and stable results. We make dependencies visible, oversee builds, and manage releases so your applications can grow without losing quality.

Simple and cost-effective
We take care of the daily management of your applications and platforms so your IT team can focus on strategy and innovation. Everything is bundled in a fixed-price Support Plan. Explore our three Managed Services packages: Start, Advanced, and Complete.

Start
Transform
Expand
SS start

Start off strong with a solid foundation.​ Ease up your production concerns with the issue resolution.

Features:

  • Customer Support
  • Platform Governance
  • Application Lifecycle
SS expand

Focus on efficient growth, with the advantage of the extended issue resolution.​ Innovate faster with standard trends and insights that monitoring brings

Features:

  • Extended Customer Support
  • Platform Governance
  • Application Lifecycle
  • Monitoring & Observability
SS transform

Expand cross the entire organization, having us there to support you with proactive and personalized services.

Features:

  • 24/7 Customer Support
  • Platform Governance
  • Application Lifecycle
  • Monitoring & Observability
  • Development capacity

Certifications and Expertise
Our team holds over 300 certifications (including OutSystems PlatformOps and ITIL v4) and brings 15+ years of experience in platform management and development.

Start today
Want to secure your operations with our Managed Services? Get in touch. We’ll advise you on the best plan or create a custom package.

Managed services handout

Keep your IT systems running smoothly, securely, and efficiently with Product League’s Monitoring & Observability services. We provide real-time alerts, deep system insights, and proactive issue detection to minimize downtime, improve performance, and support smarter business decisions. All with scalable, secure solutions tailored to your needs. Curious to learn more?

View our Managed Services Flyer

Ready to simplify operations and boost productivity?

Our Maintenance and Operations team takes care of daily management for your applications and platforms so your teams can focus on creating value. From 24/7 support and proactive monitoring to clear platform governance and streamlined release management, we keep your environment safe, stable, and scalable. We handle operations, you focus on innovation. Contact us to get started.

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Frequently Asked Questions
Can I hire consultants for specific services?
Yes, i.e. Application health checks, Application Architecture Assessment, etc.
Is there any discount for a multi-year contract?
Yes, multi-year contracts will have a more competitive pricing.
I already have OutSystems support, why do I need anything extra?
OutSystems support only handles platform related issues and not issues in the applications developed.
I have OS on-premise, can I also have these support plans?
Yes, our Support Plans are available for both PaaS and on-premise configurations.
Does the Support Plan include bug fixing?
Yes, since bugs are considered production issues, and covered by Incident Management. Defects on development environments the other hand aren’t covered.
Can you monitor apps outside OutSystems Platform?
Yes
Where is the data of monitoring kept and for how long?
Default retention period of 6 months and it is compliant with GDPR, ISO 27001 and ISAE.
Can we try the service first?
Yes, up untill the first quarter you can always opt-out
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