Support Engineer
- Portugal
- Development
Goals and focus for a Support Engineer
Are you passionate about technology and thrive on helping others succeed? We’re on the lookout for a Support Engineer to join our team in Portugal! In this role, you’ll be essential in keeping our enterprise clients’ systems running smoothly and efficiently. If solving complex problems, learning new technologies, and making a tangible impact excites you, this could be the perfect opportunity.
Day-to-day tasks:
- Serve as the go-to expert for troubleshooting and resolving technical issues in enterprise applications and systems.
- Collaborate with internal teams to identify root causes and implement sustainable solutions.
- Monitor system performance and proactively address potential issues before they escalate.
- Advise clients on best practices and opportunities for system improvement.
- Maintain and update documentation and knowledge bases to empower both clients and colleagues.
- Contribute to incident and change management processes, ensuring seamless operations.
- Stay curious and continuously learn, bringing innovative ideas to the table.
What You Bring
- 5+ years of experience in developing OutSystems applications.
- A customer-focused mindset, always striving to deliver value.
- Strong problem-solving skills and the ability to perform well under pressure.
- Excellent organizational and time management skills.
- Proficiency in English, both written and spoken.
- Nice to haves:
- Speaking Dutch (spoken and written).
- Experience in support roles.
- Familiarity with Jira.
- Availability for on-call standby outside business hours.
Our Philosophy
Product League is a full-service, agile digital solution agency. Our experts are passionate about software development and can quickly realize solutions that are tailored to our customers' every need! Because no organization is the same, we make specific and customized products for our clients. Our strength lies in our quest for innovation, our drive to succeed and – naturally – to have a lot of fun while doing so! Product League maintains its culture through wonderment, excitement, fun and innovation. No room for corporate bureaucracy within these walls! We value courage, a learning mindset, self-development and internal growth.
Why Product League?
At Product League, you’ll have the chance to make a real impact in a team that values innovation and collaboration. We offer not just room for professional growth but also a workplace where your ideas truly matter.
Ready to bring your analytical skills to a company that connects strategy and technology?
*Please note that we do not hire remote or visa applicants, and such applications will not be considered.
Meet some of your future colleagues
Davide
Head of Service Management
Meri
OutSystems Developer
Nuno
New Ventures Manager
Why work at Product League
The Reward
A salary that supports a good life in Utrecht and Lisbon (some of the most vibrant cities in Europe!), and for seasoned members a mobility budget.
Flexible Work Location
Want to work from home, in one of our offices, or a mountaintop in Tibet? We are willing to explore all the options!
Your own level-up budget
Want to boost your skills with some training? Or go to the latest business analytics Conference? We support you with far more than just good intentions!
Time to unplug
We know you’ll miss us on your 26 days off a year, but we want you to have ample time to recharge.
Professional growth
Want to be our next business guru? Or rather grow into a leader in another team at Product League? With support & mentorship from your colleagues it’s all possible.
Plain, unadulterated fun
Our best perks are too good to put on an online vacancy. Get in touch so we can tell you why we’re the best-kept secret!
Does this sound like the job for you? Be bold and tell us why!
