To stand out in a crowded market, energy providers must prioritize customer experience. One effective way to achieve this is by developing a user-friendly portal. That's exactly what we did for Innova: we built a brand-new, always up-to-date, and intuitive customer portal.
Integrated and Informed
We ensured that the new portal was seamlessly integrated with back-end systems, unlike the previous one, which required manual synchronization of information. By automating this process, customers can now easily track their usage anytime, anywhere—something that's essential in today's market. In just three months and through close collaboration with Innova, we successfully developed the first version of the portal.
No more manual tasks
With manual tasks now a thing of the past, Innova can serve its customers more efficiently. This has enabled the team to stay small while doubling the number of customers served. Over 10,000 clients now enjoy a seamless experience through a flawless customer portal.
