At supermarket chain Coop, new store processes were long overdue. Managers at its more than 300 retail locations were using outdated applications and systems. Together with Coop, we created a new Store Operations Application that allows for a much more efficient daily operation.
Good understanding is key
We knew that a good understanding of the daily store processes was key. Working closely with a Business Analyst and SAP/ABAP consultant from Coop, we gathered all the input we needed. We identified seven key processes, bundling them all in one place and started a pilot – all within three months. Our agile development team immediately processed any feedback that came in.
Tidy store, satisfied customer
The resulting new Store Operations Application is doing what it’s supposed to: making life easier for Coop’s store employees. Standard procedures like waste registration, ordering and due date checks happen way faster: users save up to 45 minutes on average per day. Customer queries, for example about stock, are easily answered. To store managers, what matters most is a tidy store and satisfied customer. We made sure that’s exactly what they can focus on.
