PLUS wanted to improve communication between employees in stores, at head office and in the distribution centres, with strict GDPR compliance to ensure secure data exchange. Product League developed a smartphone app and accompanying web solution that connects employees with each other.
- Client: PLUS Retail
- Industry: Retail
- Technology: OutSystems
What changed for Plus
20.000+
Employees using the app
iOS & Android
Available as a mobile app for all employees
Stores, head office & distribution centres
Rolled out across the whole organisation
Personalised store configuration
Configurable settings per store
The Challenge
PLUS needed a solution for seamless communication and centralised information between employees in stores, at head office and in the distribution centres, with strict GDPR compliance to ensure secure data exchange.
Our Approach
We started by analysing the needs of store employees and developed a smartphone app with features such as private and group chat, a social timeline, shift takeover and holiday requests. To simplify back-office tasks for store managers, we also created a web solution.
Before the solution was fully rolled out, we tested it in a number of pilot stores to gather feedback and make sure it effectively met employees' needs.
The Solution & Impact
Although the solution was designed to be scalable from the start, we only rolled it out to other stores, head office and the distribution centres once we were confident it would effectively support employees. Today, 20,000+ employees use the app, with a personalised configuration per store.
OutSystems as the foundation for the employee app
This case shows what OutSystems can do for internal app development: 20,000+ employees connected through one platform, with a personalised configuration per store. Built to scale from day one, and it works for stores, head office and distribution centres together.