Scalable
for the future
Ready
to use
Greater insight
and control
From MVP
to live app

Problem statement

The challenge turned out to be bigger than expected. The EV ecosystem consists of multiple parties: charging networks, payment systems, location owners and end users, all of whom needed to work together. Bringing all those parties together, both technically and organisationally, was the core of the challenge.

Our solution

We helped translate the initial concept into a working platform and played a central role in bringing together the various parties within the EV ecosystem. We realised integrations with charging networks, payments and external partners, and ensured the platform works with existing charging stations without requiring hardware modifications.

We also developed the platform into a solution where charging and promotions come together. Location owners, such as petrol stations, gained insight into users, charging behaviour and the effectiveness of their promotions, with the ability to actively act on that data.

For end users, this resulted in a complete experience: from finding charging points and starting sessions to paying, gaining insight into costs and receiving relevant rewards.

An important part of the process was the on-location UX work. To test the app in its real context, we organised test sessions at Loogman, a petrol station and car wash where the first charging stations were being installed. Testers (MTC employees with an EV) used the app on location, while the Loogman stakeholder watched live. What those sessions made clear: operating a charging station is not a sofa experience. Users are simultaneously managing their phone, car keys and charging cable, sometimes in the rain, surrounded by moving traffic and customers filling up. The app needed to be simpler than simple. Those insights directly shaped the further design.

The same approach applied to the location owner back-office. For the financial processing of promotions and charging sessions, we spoke with the financial department of the location owner, mapped their needs and translated them into a dedicated flow for exports, logging and reconciliation. A project within the project, handled with the same care.

Kevin Lo-A-Njoe
UX Designer, Product League

Impact

From idea to working and scalable platform
New concept: charging combined with promotions and loyalty
Immediately deployable through integration with existing infrastructure
More insight and control for location owners
Better user experience with clear costs and rewards
Strong foundation for further growth within the EV ecosystem

MultiTankCard - From idea to live EV charging platform

Problem statement

Our solution

Impact