Holland Casino wanted to make the guest registration process faster and smoother. Product League developed a new registration system with an accompanying fast-lane app, giving guests quicker access to the casinos.
- Client: Holland Casino
- Industry: Entertainment & Leisure
- Technology: OutSystems
What changed for Holland Casino
Fast MVP
Delivered and rolled out in a short time
Integrated
Features brought together in one system
Less admin
Reduced administrative tasks for employees
Fast-lane app
Quick access for guests via the app
The Challenge
Registering new and existing guests at Holland Casino took a lot of time, resulting in queues at the front desk. There was no fast, digital way for guests to gain access, which negatively affected the guest experience.
Our Approach
Product League quickly developed a new registration system, with a fast-lane app that lets already-registered guests enter quickly and without waiting. Registration and access features have been integrated into one system.
The Solution & Impact
With the new registration system and fast-lane app, onboarding guests has become faster and smoother. Waiting times at the front desk have decreased and administrative tasks for employees have been reduced, resulting in a better guest experience.
OutSystems as the foundation for fast onboarding
This case shows what OutSystems can do for guest experience: a new registration system with a fast-lane app, quickly developed with a direct impact on waiting times. Built on OutSystems, and it works for Holland Casino.