Holland Casino wanted to make the guest registration process faster and smoother. Product League developed an optimised registration system with a fast-lane app, giving guests quicker access to the casino.
- Client: Holland Casino
- Industry: Entertainment & Leisure
- Technology: OutSystems
What changed for Holland Casino
Fast MVP
Delivered and rolled out in a short time
Integrated
Features brought together in one system
Less admin
Reduced administrative tasks for employees
Fast-lane app
Quick access for guests via the app
The Challenge
Registering new and returning guests at Holland Casino was time-consuming, resulting in queues at the front desk. There was no fast, digital way for returning guests to gain access, which negatively affected the guest experience. At the same time, the registration process for new guests needed to remain personal and thorough, with identity checks and multiple processes running in the background.
Our Approach
Product League developed an optimised registration system that combines two experiences: a personal onboarding process for new guests and a fast-lane for returning visitors.
For new guests, the front desk employee follows a clear digital process: entering a few details, scanning the ID and asking the guest whether they would like a loyalty card. The checks run in the background while the employee helps the guest personally and attentively. This makes the first visit a pleasant experience from the start.
For returning guests with a loyalty pass, the fast-lane offers a direct route: scan the pass and walk in. No queue, no front desk, and full flexibility during busy moments when staff are occupied with a new guest.
The app is designed to seamlessly transition to the new registration system in the future, ensuring that today's investment forms the foundation for tomorrow.
The Solution & Impact
The optimised registration system, developed specifically for Holland Casino, enables staff to welcome every visitor with a smile. Queue times at the front desk have decreased, the administrative burden on employees has been reduced and the onboarding process has become more intuitive and guest-focused. Thanks to a more efficient workflow, training new staff is also shorter and simpler.
- Smoother and more personal onboarding process for new guests
- Fast access for returning guests via the fast-lane app
- Fewer administrative tasks for front desk staff
- Flexible and future-proof system designed to connect to the new registration system
OutSystems as the foundation for fast onboarding
This case shows what OutSystems can do for guest experience: a new registration system with a fast-lane app, quickly developed with a direct impact on waiting times. Built on OutSystems, and it works for Holland Casino.