COOP is a cooperative supermarket chain with multiple distribution centres in the Netherlands. Product League developed a mobile solution that digitises and streamlines dispatch control in 2 distribution centres.
- Client: COOP
- Industry: Retail
- Technology: OutSystems
What changed for COOP
100 hours saved
Less travel time per distribution centre per day through optimised route planning
Error rate to zero
Digital dispatch control eliminates manual errors in the dispatch process
Seamless adoption
Built on extensive UX research, which employees work with from day one
Rolled out across 2 DCs
From pilot to production in both COOP distribution centres
The Challenge
Dispatch control at COOP's distribution centres ran through a time-consuming, error-prone process. Without a mobile solution matching employees' daily practice, it was difficult to make this process more efficient.
Our Approach
Product League carried out extensive UX research among employees in the distribution centres, and developed a mobile app for the Zebra TC57 based on it, specifically tailored to the dispatch control work process.
The Solution & Impact
The new mobile solution has been rolled out in 2 of COOP's distribution centres and makes the dispatch control work process significantly more efficient. Because the app was built on extensive UX research, it matches employees' daily practice seamlessly.
OutSystems as the foundation for more efficient distribution centres
This case shows what OutSystems can do in complex environments: a mobile solution for the Zebra TC57, based on extensive UX research and rolled out across 2 distribution centres. Built on OutSystems, and it works for COOP.