Customer Portal
Your customers don't want to call or email for every little question. They want insight themselves: into their data, their orders, their contracts, their usage. A good customer portal gives them that control, while taking the load off your own team. We build portals that give customers a modern, pleasant experience and connect seamlessly with your existing systems.
Why a customer portal
A customer portal is a win-win: your customer gets control, you get peace of mind. Provided it works well and connects to your systems:
- Customers arrange what they need themselves, taking pressure off your service desk.
- A modern self-service experience boosts customer satisfaction and loyalty.
- Customers get real-time insight into their data, orders or usage.
- You save time and cost as manual questions and actions decrease.
Our approach
A portal is only valuable if customers find it pleasant to use and if it matches your systems. That's why we steer on both from the start. We map out what customers want to be able to do: gain insight, handle things themselves, or get in touch. That determines the scope and priorities. Our UX designers design a portal that works logically and pleasantly, and validate this with real users.
For the build we choose OutSystems, or we build the portal fully AI-first, depending on what best fits your challenge. In both cases we work iteratively and quickly bring the most important functionality live, after which we expand in a targeted way. Through integrations we connect the portal to your existing systems, such as ERP, CRM and invoicing, so customers have direct access to current and reliable information.
Security is part of the design from the start, especially since a portal often gives access to sensitive customer data.
After go-live we stay on board for management, support and further development. This way your portal keeps moving with the needs of your customers and your organisation.
What does a Customer Portal deliver?
Customer in the driver's seat
Customers who are in control themselves, with less pressure on your service desk.
Higher customer satisfaction
Higher customer satisfaction through a modern self-service experience.
Real-time, accurate data
Real-time, accurate information, because the portal connects to your systems.
Lower costs
Lower costs through fewer manual questions and actions.
Case: MultiTankcard
For MultiTankcard we built a platform with an integrated portal that lets users manage their own mobility and charging infrastructure. The scalability and the portal made it possible to deliver a powerful, user-friendly application that gives customers control themselves.
Case: MultiTankcard
Ready to start?
Want to explore what a customer portal can do for your organisation? Start with an Expert Services session or a short workshop. Together we determine which features deliver the most and the fastest route there. Leave your details and we'll get in touch.
FAQ
What can a customer portal offer?
That depends on your customers and business: insight into data, orders, contracts, invoices or usage, plus self-service actions like submitting changes. We determine together which functions deliver the most.
Can the portal connect to our existing systems?
Yes. We connect the portal to your ERP, CRM and invoicing, where needed via an integration platform, so customers see real-time, accurate information.
What about the security of customer data?
Security is the starting point. We build with security-by-design and take applicable regulations into account. As an ISO-certified company, care is built into how we work.