Making your apps more accessible, lessons from the field

Accessibility isn't a box you tick, it's a way of thinking. In this article, OutSystems developer Meri Hayrapetyan shares her experience making an existing e-commerce app accessible, within the framework of the European Accessibility Act. What started as a compliance assignment grew into a broader journey towards inclusive, human-centred digital experiences.

From outdated widgets and technical limitations to choices around project scope and priority: Meri describes the real challenges of accessibility within an existing platform. As a backend developer with no prior knowledge of accessibility, she shows why curiosity, collaboration and continuous improvement matter more than perfection.

Alongside insights from practice, the article also includes concrete best practices, from semantic HTML and keyboard navigation to ARIA roles and focus management. Whether you're building a new app or working on an existing one, this experience helps you create digital products that genuinely work for everyone.