To energy providers, making sure they stand out in a crowded field is key. A portal that offers customers a smooth experience is one way to do so, but Innova Energie found this was quite hard: its back-office team was small and its volume of contracts large. We therefore built Innova a new portal that is always up to date.
Integrated and informed
We made sure the new portal was integrated with back-end systems. The former wasn’t which meant information needed to be synchronized by hand. By automating this process, customers can stay informed their usage, when- and wherever they want to. Which, in today’s market, is basically a requirement. Within three months and in close cooperation with Innova, we built a first version of the portal in Microsoft Access.
No more manual tasks
Innova can more easily serve its customers: manual tasks belong to the past, allowing the team to retain its relatively small size, and service double the number of customers: more than 10.000 clients are ensured a perfect customer portal.
