Efficiency in a complex environment

Like with any supermarket, Coop’s distribution centers are key: they provide over 300 stores with fresh food and groceries. Improving efficiency in such a complex environment can be quite a challenge. So, when Coop asked us for assistance, we naturally jumped at the opportunity.

Transforming paper processes
During our analysis, we encountered a lot of paper processes. Transforming those into digital workflows would definitely be a quick efficiency win. Expedition control – the final freight check before loading it onto the truck – was the most crucial one. We worked with Coop’s domain specialists to shape an improved workflow and create a digital concept. Together with two SAP developers, we turned it into a functional mobile application for specialized hand-held devices.

Saving hours per day
Distribution center employees were heavily involved in testing – after all, they will be the ones using the application. Though still a pilot, the current version is already saving employees multiple hours per day. Once this paper-heavy process is replaced by an intuitive digital-first process, return trips from the truck to the office and back will be a thing of the past.